Search
Open our search-help page, then continue to the public AutoReturn search by license plate, VIN, or towing information.
Vehicle-owner assistance
Have you been towed?
Use the public vehicle search first, confirm the correct location, and review the instructions connected to your vehicle before traveling.
Our next page explains privacy and what to do if the separate AutoReturn search shows no result. No login is required to start a public search.
Confirm
Confirm the current storage or release location and review the instructions shown for your vehicle.
Prepare
Call before traveling to confirm current charges, payment options, hours, and the secure document-verification process.
Confirm the jurisdiction and tow type
Rules, rates, and complaint options vary by city and by whether a tow was ordered from private property or by a public agency. Private Party Impound provides private-property towing. The Kansas City Tow Bill of Rights resource is specifically labeled for Kansas City, Missouri; do not apply its fee table to Kansas City, Kansas or another city.
Before you travel
PPI office and vehicle release: 5631 E 31st St, Kansas City, MO 64128. Confirm through the public search or by calling 816-777-8800 that PPI has the vehicle and confirm current release arrangements before traveling.
Release requirements, fees, payment methods, and hours can change and may vary by circumstance. This page provides general preparation—not a guarantee of release.
Do not send identification, ownership documents, license-plate details, VINs, access codes, photographs, or payment information through the site's general contact or property-evaluation forms or ordinary email.
For a question or factual correction about a PPI location record, release process, receipt, or charge, call 816-777-8800 or review the questions, corrections, and concerns guide. Do not email sensitive documents unless an authorized representative provides a secure method.
Vehicle-owner FAQs
Quick answers before pickup
How do I determine whether you have my vehicle?
Use the public vehicle search. You can search by license plate, VIN, or towing information. If no result appears or anything is unclear, call us for assistance.
Where is my vehicle located?
Private Party Impound's office and vehicle-release address is 5631 E 31st St, Kansas City, MO 64128. Confirm through the lookup or by phone that PPI has the vehicle and confirm current release arrangements before traveling. Do not rely on an old address or third-party listing.
What documents may show ownership or authority?
Depending on the jurisdiction and circumstances, a title, bill of sale, valid temporary permit, lease or rental agreement, or another reliable record may show ownership or authority. For a Kansas City, Missouri tow, city guidance states that lack of proof of insurance by itself should not delay release. Call to confirm the current secure verification method before traveling.
Can another person retrieve my vehicle?
Depending on the jurisdiction and circumstances, an owner may be able to authorize another person in writing or electronically. Identity and authority still must be verified securely, but the owner may not need to appear in person. Call for the current secure verification process.
How do I confirm charges and payment methods?
Confirm current charges, accepted payment methods, release hours, and arrangements through the lookup information or by calling before traveling.
What if my vehicle does not appear?
It may not be in our custody or its record may not yet be available. Call 816-777-8800 for assistance.