Search
Open the online lookup and search using the requested vehicle information.
Vehicle-owner assistance
Have you been towed?
Use the vehicle lookup first, confirm the correct location, and review the instructions connected to your vehicle before traveling.
The lookup opens our third-party impound-management platform.
Confirm
Confirm the current storage or release location and review the instructions shown for your vehicle.
Prepare
Call before traveling to verify documents, charges, payment options, hours, and third-party authorization.
Before you travel
Release requirements, fees, payment methods, locations, and hours can change and may vary by circumstance. This page provides general preparation—not a guarantee of release. Confirm current information through the lookup or by calling 816-777-8800.
Request and download the Kansas City Owners’ Bill of Rights for Towed Vehicles →
Vehicle-owner FAQs
Quick answers before pickup
How do I determine whether you have my vehicle?
Use the Online Vehicle Lookup. If no result appears or anything is unclear, call us with the plate, VIN, make, model, and removal location.
Where is my vehicle located?
Confirm the current storage or release location in the lookup system or by phone before traveling. Do not rely on an old address or third-party listing.
What documents should I bring?
Review the instructions associated with your vehicle and call before traveling to confirm current identification, ownership, insurance, and authorization requirements.
Can another person retrieve my vehicle?
Third-party pickup may require advance authorization and supporting documents. Call first so the current procedure can be confirmed.
How do I confirm charges and payment methods?
Confirm current charges, accepted payment methods, release hours, and arrangements through the lookup information or by calling before traveling.
What if my vehicle does not appear?
It may not be in our custody or its record may not yet be available. Call 816-777-8800 for assistance.