Vehicle location or release
Start with Find My Vehicle. If the result is missing or unclear, call PPI before traveling. Confirm that PPI has the vehicle and confirm current release arrangements.
Open vehicle search →Vehicle-owner and public assistance
Questions, corrections, and concerns.
Use the route that matches your situation. Do not place sensitive vehicle, identity, payment, customer, or property information into PPI's property-evaluation form or ordinary email.
If PPI needs documents, photographs, or other evidence, an authorized representative must provide a secure method.
Immediate safety
Is anyone in immediate danger?
Call 911 for an emergency, active threat, injury, or suspected crime. This website and PPI's property-evaluation form are not emergency-reporting services. For a non-emergency police matter, use the official number for the jurisdiction involved.
Choose the right route
Keep private matters private.
The first contact should identify the type of help needed without exposing the underlying record. PPI does not decide legal liability from an initial report.
Receipt, charge, or factual correction
Call PPI and ask for the matter to be documented. A non-sensitive email may request a callback, but do not email documents or vehicle, identity, or payment information unless an authorized representative provides a secure method.
Authorization, damage, or personal property
Call PPI for private handling. Do not post case details publicly or send documents, photographs, estimates, vehicle information, or evidence through the property-evaluation form or ordinary email.
Accessibility assistance
Call or email to request an accessible callback, alternate format, or communication assistance. State the assistance you need; do not include medical information that is not necessary.
Accessibility statement →Privacy request
Use the privacy contact route for access, correction, deletion, or a data concern. PPI must verify identity before disclosing, correcting, or deleting protected records.
Privacy choices →Public review or social post
PPI may acknowledge a public concern, but private facts and evidence must be handled privately. Do not place a person, vehicle, property, payment, or case record into a public review reply.
Review policy →Media or legal contact
Identify your organization, callback information, topic or document type, and deadline. Do not send private customer, vehicle, employee, or property records through a public channel.
Kansas City, Missouri complaint
Review the KCMO-specific Tow Bill of Rights page for current official sources and the City’s 311 or MyKCMO complaint route. Do not apply KCMO fees or procedures to Kansas City, Kansas or another jurisdiction.
KCMO Tow Bill of Rights →What not to send through a public channel
Do not submit a VIN, license plate, government identification, ownership document, payment-card or bank information, access code, unredacted resident or customer record, photograph, video, audio, estimate, medical record, or legal document through the property-evaluation form or ordinary email.
For a non-sensitive first contact, call 816-777-8800 or email recoverykc@gmail.com and request a callback. Identify only the type of matter and a safe way to contact you. Do not attach sensitive material unless an authorized representative provides a secure method.
Private review
What happens after first contact
- 01
PPI identifies the type of matter without deciding responsibility from the initial report.
- 02
The appropriate company contact reviews jurisdiction, identity, authority, and available records privately when needed.
- 03
Relevant records are preserved before a substantive evaluation when the matter involves damage, authorization, personal property, privacy, legal process, or another high-risk issue.
- 04
If documents or photographs are needed, an authorized representative explains the approved secure method.
Important process limits
This page provides routing information, not legal advice or a decision about liability. Contacting PPI does not replace any deadline, court filing, police report, insurance notice, city complaint, or other official process that may apply.